Ask Us Anything

Consumer Information

A. The contract conclusion between the customer and Coreaone Automotive LLC (“mbcorespecialists”) will take place as described below:

• a) A customer orders via inquiry to mbcorespecialists or a customer request by phone, email (and/or order via eBay) is available at mbcorespecialists.
• b) mbcorespecialists will promptly confirm receipt of the order with an email addressed to the customer.
• c) The customer is bound to their order for a maximum of 7 days. The purchase agreement is concluded when mbcorespecialists confirm the acceptance of the order for the goods within 7 days in writing or in text form or the shipping has taken place.
• d) mbcorespecialists will promptly notify the customer if mbcorespecialists does not accept the order.
• e) The transfer of rights and obligations arising from the purchase agreement requires the prior written agreement of mbcorespecialists.
• f) All documents and data (e.g., confirmation of receipt of your order, billing invoice), that have arisen in connection with your contract conclusion, will be archived by us. You can request these documents and data at any time under [email protected] by listing the order and invoice number.

The General Terms and Conditions (“T&C mbcorespecialists”) must again be visible in the order receipt confirmation and can be printed out in document form. The order receipt confirmation is sent only as information for the customer about the receipt of their order and does not yet represent a contract conclusion, i.e., it is not a declaration of acceptance of the order.

B. Before you order used parts in addition to the information contained in the order process and in the General T&C mbcorespecialists, we would like to inform you about the following:

1. Handling of Complaints

If you have any reason for complaints, please contact us. You can reach us by email at [email protected]

2. Liability for Quality Defects

• a) As all products are used, sold for remanufacturing, or rebuild, there is limited or no legal liability for defects by mbcorespecialists.
• b) The processing of the alleviation of defects is subject to the following conditions:
  • – The customer can assert claims for the removal of defects to mbcorespecialists by using the contact details.
  • – For the parts mounted for alleviation of quality defects, the customer can assert claims based on the purchase agreement until the end of the limitation period for the item ordered.
  • – Replaced and returned parts become the property of mbcorespecialists.

3. Revocation

Only consumers have the right to cancel. A consumer is any natural person who is not primarily acting in a commercial or self-employed professional capacity when entering a legal transaction. The revocation right does not apply to other customers who are not consumers within the meaning of this definition. You shall bear the direct costs of returning goods that can be sent by parcel post. For goods that cannot be returned normally by post due to their nature (not capable of being sent by parcel post), the costs are estimated at a maximum of approximately 800 USD.